Shipping & Returns
at Ole Gourmet Market, we strive to ensure that every product reaches your table in perfect condition. Due to the artisanal and perishable nature of our selection, the following policies apply:"
1. Perishable Goods & Food Items
For health safety and quality reasons, we do not accept returns on food products (charcuterie, cheeses, sweets, oils, or preserves) once the order has been delivered, unless the product has a manufacturing defect or was damaged during transit.
2. Claims for Damage or Errors
If your order arrives damaged, defective, or if you received the wrong item, you have 24 hours after receipt to notify us.
- Procedure: Send an email to olegourmetmarket@gmail.com with your order number and photographs showing the condition of the product.
- Resolution: After inspecting the evidence, we will proceed with a replacement of the item or a full refund to your original payment method.
3. Cancellations and Changes
- Before Shipping: You may cancel or modify your order at no additional cost as long as it has not yet left our facilities.
- Sale Items: Only regular-priced items are eligible for refunds. Items purchased on clearance or with special discounts are considered final sale.
4. Late Refunds
If your refund has been approved but you do not see it yet:
- Check your bank account again.
- Contact your bank or credit card company; processing time usually takes 3 to 5 business days..
- If you have followed these steps and still have not received your refund, please contact us immediately.
5. Return Logistics (Non-perishable products only)
In the event that a return is authorized for a non-perishable item (accessories, wooden boards, etc.):
- The item must be unused and in its original packaging.
- Return shipping costs are the responsibility of the customer and are non-refundable.
Need Help?
We are here to assist you. Contact us directly at mailto:olegourmetmarket@gmail.com for any questions regarding your purchase.